The hotel of the future: which technology will enhance the guest's experience?
Face recognition at check-in, interactive touch-screens instead of concierge counters, iPad instead of menus; technology is changing the hotel experience. But it is not always easy to distinguish fads from technology which truly enhance guests' experience. And too much technology risks to replace what you expect when travelling, a welcoming hug from a human being. Join me to discuss the future of hospitality!!!