Chatbots: Is it just lipstick or a transformative operation?
With chatbots, are we seeing the start of the next big shift in information dissemination and consumption? In what contexts are chat bots useful - e.g. discovery, transactions, customer support and more? Does a conversational UI have better ROI with respect to other channels such as websites, apps, SMS, USSD, call centers and more? What is the cost if a bot misfires in its response? Let's explore and # it out.