Strategic Database Marketing
By Arthur Middleton Hughes
Publisher: McGraw-Hill Professional
"
Arthur Hughes is one of the pioneers of modern database marketing. His new book, Strategic Database Marketing, Third Edition, contains the wisdom of twenty years of database marketing experience from scores of companies throughout the US. I can heartily endorse Arthur's book for anyone who wants to know the state of the art in database marketing today."
- Lester Wunderman, Chairman and Founder, Wunderman Advertising.
Strategic Database Marketing details the latest web-focused strategies for unleashing the power in your company's customer database and turning it into a sales-building weapon.
Using dozens of updated case studies from Travelers Insurance, Hallmark, Caterpillar, and other global marketers, database marketing pioneer Arthur Hughes hones the concepts and hands-on strategies in his bestselling guide to provide you with: a step-by-step primer for computing Lifetime Value (LTV) for each of your customers, with specific techniques for making LTV an integral part of your strategic planning; methods for using recency, frequency, and monetary (RFM) analysis to gain invaluable behavioral insights about your customers; guidelines for establishing a risk revenue matrix for identifying valuable customers in danger of leaving; control group strategies to ensure that your marketing initiatives are working to provide significant; return on investment (ROI); and, predictive modeling techniques that can show you which customers or prospects are most likely to be loyal buyers.
It also provides you customer acquisition methods using direct mail, reverse telephone number appends, and more; strategies for making your Web site as useful and informative as a live operator by replacing costly call center inquiries with virtually free Web inquiries; automated trawling techniques that instantly communicate with customers regarding unique events, from birthdays and anniversaries to unusually large transactions; and, proven database marketing methods retailers can implement to gain advantage from the Internet.
The Internet has impacted virtually every aspect of the global business arena, none more than marketing and customer communications.
Strategic Database Marketing reveals what frontline marketers are doing to seamlessly integrate Web technologies into their database marketing programs, and what you can do starting now to provide your best customers with recognition, service, friendship, and information - for which they will reward you with loyalty, reduced attrition, and dramatically improved sales and profits.